Player’s account blocked due to multiple accounts claim
Player’s account blocked due to multiple accounts claim
Content
- Player’s account was closed after the document issue.
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The player from Albania complains about withdrawal regulations and casino support. The player from Germany has been accused of opening multiple accounts. We ended up rejecting the complaint because the player stopped responding to our messages and questions. The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected.
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Player’s account was closed after the document issue.
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The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. For over two months period, the casino kept on asking the player to provide the documents all over, again and again, they even had two Skype phone calls. Later on, the player was accused of breaking multiple rules in the casino.
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Customer support had been unresponsive to the player’s queries. However, the issue was resolved after the casino responded and credited the deposit amount to the player’s account. Consequently, we had marked the complaint as ‚resolved‘ in our system.
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As a result, the player’s complaint was rejected due to violation of the casino’s terms and conditions. The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay. Every withdrawal attempt resulted in a ‚withdrawal request rejected‘ message, citing a payment processing error.
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The player from Brazil had experienced prolonged and repetitive document verification processes during his withdrawal request from the online casino. Despite his compliance, the casino had continually denied his withdrawals, leading to his frustration. However, after more than 10 days and with the assistance of our Complaints Team, the player’s account verification had finally been completed and he was able to withdraw his funds. The player had expressed dissatisfaction with the casino’s lengthy and bureaucratic KYC process, advising against its use.
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As the player’s funds were not withheld, we did not assist further. The player from Turkey had difficulty completing the verification process at the casino. The security team had rejected the player’s old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.
The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply. The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint.
The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message. The player from India had their account disabled due to a suspicious deposit. The player was advised that the investigation will take 180 days.
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The player from Greece had his bonus winnings cancelled without further explanation. The player from France has requested a withdrawal five days ago. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from Ukraine is dissatisfied with high unexpected fees.
We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed.
The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country’s postal limitations. We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player’s request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings.
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